Overview
Refunds and Returns Policy – At AlohaDigitalWorks, we specialize in digital downloads such as templates, guides, creative tools, and resources. Our refund and returns policy for digital downloads is designed to be clear and fair for everyone. We value your trust and want to provide the best customer experience.
Refunds and Returns Policy for Digital Downloads – All Sales Are Final
Because you can access our digital products instantly after your purchase, all sales are final. We do not offer refunds or accept returns on digital downloads. Please read the product description, view all product images, and make sure the item fits your needs before you buy. If you have questions, contact us here. We are always happy to help you choose the right product.
Access Issues
If you have trouble accessing or downloading your purchase, please contact us right away. We will do our best to help you download your files and enjoy your product. Customer satisfaction is very important to us. If a technical issue prevents access to your digital download, let us know. We will work with you until the issue is resolved.
Duplicate Purchases
If you accidentally buy the same digital product more than once, email us your order details. We will review your request. If approved, we will refund the cost of the duplicate purchase. This is at our discretion.
Damaged or Incorrect Files
If you receive a corrupted, damaged, or incorrect file, contact us within 7 days of your purchase. Attach your order information and a description of the problem. We will provide a replacement file or, if we cannot resolve the issue, may issue a refund. Our goal is to make sure you get exactly what you paid for.
Our Commitment
We want your experience with AlohaDigitalWorks to be positive and rewarding. If you have questions about our refunds and returns policy for digital downloads, please contact us here. We respond to all emails as quickly as possible. We appreciate your business and your trust in our shop.
Customer Support
Have questions before you buy? Please contact us at contact us here. We are happy to help you choose the right digital product.
Need Help?
Reach out anytime at contact us here for support, questions, or help with your digital downloads.
